On to the good stuff, a description of this free to use Cisco call center wallboard. I liked the Free of charge Wallboard, but it was broken for UCCX 8, and had a pretty dated look, so I decided to update this wallboard, making it compatible with UCCX 8 and up, as well as giving it a significant face-lift. There are a number available, including a nice one from Tenox, as well as the Free of charge Wallboard 2.4. So, I began researching free wallboards that would work with my Unified Cisco Contact Center Express (UCCX) call center. It turns out that their wallboard was just a plasma TV displaying some queue and agent stats. So, as part of a new new system install, I was asked to integrate with the site’s wallboard. My company has never had a real wallboard – we’ve shown the built in UCCX real time statistics page on a projector in the past, but it’s always been a low rent affair. It provides real time stats that are easily view-able. : a screen or web page designed to be shown on a tv/display mounted in a call center.
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